Terms and Conditions


All our charms and pendants are individual handmade pieces of jewellery, creating mementos and capturing 'moments in time' and therefore will vary slightly from those shown.  Each piece is cut and engraved and then polished to a high standard, which gives it a very natural finish and adds to its charm and individuality. All weights and sizes are approximate, but will be as near to those sizes stated as possible. This is due to the nature of the processing by hand.

Care of Your Charms
As your charms are 99.9% silver, which is a soft precious metal, they are susceptible to scratching and tarnishing and wear and tear. By the nature of a pure silver product, over a period of time of wear and usage, the charm will lose its lustre and become worn, therefore we would therefore recommend that you polish your charms and pendants with a soft non-abrasive cleaning cloth, rather than using
a commercial silver dip, as this may remove the antiquing finish.

Archiving of Images
All prints and images are securely retained by us to enable you the customer to use them again in the future, if you so wish, rather than having to go through the process of capturing the images again. Unless, of course, you wish to have them redone.


All our products are photographed for reference and remain the property of Touch on Silver. These images may be used on our website, however rest assured that discretion is always used and anonymity is maintained.

Images are used purely as guidance and as all charms are personal and handmade they will always vary slightly from those depicted, including size, detail, placement of prints and engraving.

Urgent Orders
Our delivery time is up to 21 days, however if there is an urgent deadline, then we will endeavour to accommodate this, so please do not hesitate to contact us to request this.


All vouchers are sent on the day of purchase with a unique code for the recipient to use and verify on our website, together with a validity date, which is up to 12 months from the day of purchase.

Contact Us

Should you need to contact us at any time, you may do so by post to 14 Beconsfield Close, Dorridge, Solihull, West Midlands, B93 8QZ, UK, by telephone to 07775 873458 or 07884 438757 or by email to info@touchonsilver.co.uk.

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