Order Process

 

When ordering your purchase, please customise the product and 'Save' before choosing your shape and image and 'Adding to Cart'.

On placing your order you will immediately receive 3 emails:

1)    Confirmation of Payment from Worldpay / Paypal

2)    'Payment Accepted' from Touch on Silver

3)    'Order Confirmation' from Touch on Silver, which details your order

Following these emails you will receive, within 24 hours, a 'New Message' from Touch on Silver detailing what you need to do or informing you of the posting of materials required for capturing the prints.

We allow up to 2 weeks from receipt of completed prints or receipt of drawings and/or handwriting before dispatch of the final product. Drawings and handwriting may be emailed or posted to us, however please be assured that all originals are returned with the finished product.

When we receive your prints or drawings through the post, we will send you a courtesy email to let you know that we have received them.

Although we ask you to allow up to 2 weeks for the finished item, we are often able to accommodate urgent requirements if requested to do so. Please do not hesitate to ask!

On the day of dispatch you will receive an email notifying you that your order has been shipped using the Royal Mail Special Delivery service, next day delivery before 1.00pm is guaranteed.


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