Frequently Asked Questions

When I have successfully got the prints what do I do with them?

When we send out the materials for the prints we enclose a stamped addressed envelope for you to return to us.

How Do I Take My Child's Hand and Footprints?

As soon as an order is placed, Touch on Silver will send out the non-toxic wipe and sensitised paper with full instructions of how to take the hand and footprints. If you are having difficulty we are at the end of a phone to give you any help.

Will Touch on Silver come to my house to help me get my children's prints and even more so help me take my dog's paw print?

Touch on Silver want to provide a very personal service and like to help their customers get the best prints possible. Therefore, if you live local to us, we would love to come and see you or if it is more convenient, you can visit us, along with the children and pets. Just give us a call and we can arrange a day convenient to all.

How Long Will My Order Take?

We like to allow 21 days, but as soon as you return the completed prints we commission the piece and allow up to 14 days from receipt of prints. However, if there is a deadline to be met, make this request when ordering. We do our best to accommodate urgent orders.

Can I buy Fingerprint Charms On-line?

Unfortunately we cannot take Fingerprint Orders on-line, as we feel the quirkiness of this is to place the finger directly into the clay, so we can only provide this service locally.

If you send the jewellery Recorded or Special Delivery and I am not in to sign, what can I do?

Not to worry, if you work or you know you will be out then let us know if any Special Instructions need to go with the package.

How Do I Take My Pet's Paw Print?

This is done the same way as the children's prints. We will send out the necessary materials with a stamped addressed envelope for a quick return and the rest is left to us.

How can I get my Child's Drawing to you?

There are several ways you can do this, either a) pop it in the post, (they are alway returned to you), or b) if you have access to a computer and scanner, then scan it and email it across to us. Option b) saves some time and avoids the risk of loss or damage in the post.

Will my jewellery come in a box ready for giftwrap?

Yes! All our jewellery comes in a beautiful box with bright green tissue paper inside.

What if my child's drawing is painted?

The best drawings to send are the simplest line drawings, however why not send us the drawing or email it to us and we will give you an honest opinion as to whether we can transfer the painting into a silver charm

Can you make charms from prints already on paper?

Yes we can. Sadly when people lose their babies and children, or Loved Ones, hospital staff often take their hand and footprints as a keepsake. Undertakers are also willing to assist where necessary. These prints can often be turned into keepsake charms for mum and dad, when they feel ready to commemorate their precious loved one and create a lasting memento.

Are the charms hallmarked?

No the charms are not hallmarked and do not have to be if they weigh under 7.8 grams. As all our charms are under this weight we do not have them hallmarked as a cost is incurred and this would have to be passed on to you the customer. There would also be a time delay in posting the jewellery to you.

Are all the Accessories silver?

All accessories are 92.5% silver (sterling silver), whilst our charms are 99.9% silver. The only Accessories that are not silver are the Handbag Mirror and Spine Bookmark, which are silver plated - we found the silver bookmarks are too soft and prone to distortion.

Are you able to take any bespoke jewellery orders?

We are always open to ideas and suggestions and even try to design pieces of jewellery. We will let you know whether what you would like or suggest is possible to do. If we don't feel that we can provide you with a beautiful bespoke piece of jewellery then we will be honest with you and decline the opportunity.

If I have an idea for a Gift that you do not supply, can you take a Special Order from me?

Yes we certainly can. We think we have come up with many ideas, however you may have other thoughts. Let us know what they are and we can look at what you propose and let you know if we can make it or not. Chances are we can. We always welcome new ideas!

What if I do not place my order in time for a gift due in a few days?

Absolutely no problem - as long as we have a couple of days for postage allowance you can order our Gift Package. Enclosed is a Product Certificate in silver envelope, a photo of the gift and a note of what we do. We also enclose all the necessary materials, order form and envelope, together with a Gift Bag. Simply order by going to the relevant Product page and enter Gift Package in your address box. You can then help the recipient take the prints!