For all orders placed and fully paid for, that are cancelled prior to materials being posted, there will be a full refund via WorldPay / Paypal.
Any fully paid orders that have had materials posted to the customer, may be cancelled, however they will incur a £10 material, post and admin charge and the balance will be refunded via WorldPay / Paypal.
For all orders where materials have been returned and work has commenced we are unable to offer any refund - please refer to the Consumer Protection (Distance Selling) Regulations 2000 - www.legislation.gov.uk/uksi/2000/2334/contents/made. As all orders are Personalised bespoke items, we are obviously unable to attach a re-sale value.
Touch on Silver do not like to offend their valued customers and therefore would appreciate not being placed in a position where offending would become a necessity.