Dear Sue & Jill,
I have just received my order of signature personalised cufflinks. I am absolutely delighted with them. I can't wait for Christmas now to see my Husbands face!!
Mrs Lisa Cormack
Thankyou, my charms have arrived and I love them! really nice detail - I can see all the lines on the palms. Love the packaging too. Have appreciated your efficient service and email updates.
Thank you for the fast turnaround and for keeping me updated. My charm has arrived and looks lovely. I do also particularly like the packaging!
I just wanted to send you a note saying thank you.
The charm is perfect. It is exactly what I wanted.
Your customer service is probably one of the best experiences I have had in a very long time and your service was quick, easy and efficient.
I have only been wearing the charm for one day and have had so many comments already. (all good!)
I am involved in many mother/baby groups and will be highly recommending you to over 1000 members, so if you get a lot of extra customers from London - where most of the members are, it maybe from one of the groups.
I will most certainly be using you again (do you still have her prints).
Thank you so much for helping me get the cufflinks over to Andy so quickly, it will give him a huge boost.
Thanks also for your kind comments about Molly, she certainly does make the sleepless nights worthwhile!!
I will certainly be spreading the word about Touch on Silver.
Helen and Molly x
I have received my bracelet and paw print charms . They look great thank-you so much.
Received cufflinks yesterday they are absolutely wonderful thank you so so much, very high standard! My husband can’t wait to show them off!!
Just wanted to say thank you so much for the keyring, it is lovely. And thanks for your updates on it's progress, I really appreciated being kept in touch.
i just wanted to tell you how pleased i am with the lovely bracelet you made for me. i couldnt have asked for a nicer item, i have showed it to everyone and they all loved it so hopefully you will be getting some more orders! i just wondered if you kept the hand/foot prints on file in case people order more items? or fo you use a new set?
Hello Sue and Jill,
I just wanted to let you know that I received the cufflinks yesterday. many thanks, it is now perfectly clear to see that the prints are indeed my son's prints.
I would like to express my thanks also for the polite, courteous and prompt way you dealt with my initial queries and acceptance that the incorrect prints had indeed been used, I appreciate that you take the concerns of your customers seriously and wish you and your business all success in the future. I would have no doubts recommending your business to my family and friends.
Hi Sue and Jill
The keyring has arrived safely and everyone is really chuffed with it. You did a great job of interpreting Alex’s artwork.
Many many thanks
Dear Touch on Silver,
A big thank you for the key fob I ordered - it is everything I was hoping for and was very well received by my husband, who I bought it for as a gift. I was very impressed with the level of service provided by your company - it's so rare to find a company who are prepared to go the extra mile for their customers, particularly with getting an item delivered early for a special event. I will definitely be recommending you to others!
Ruby's paw charm has just arrived. Thank you very much. It's lovely. She's not impressed as there was nothing edible in the package! But I think it looks great.
Jenny and Ruby
I received the above necklace this morning. Thank you so much for getting it to me so quickly, I really appreciate it. I also absolutely love the necklace and I'm sure Emily will too! The moon shaped charm which her initials turned out brilliantly!!! I'd be more than happy for you to put a photo of it on your website.
Thanks again - I'm sure you'll be hearing from me again in the future :)
She will be so excited, thanks so much for your help. I expect it won't be the last you hear from us as my inlaws are due back of holiday any day and I doubt they'll want to be left out!! And I think my mum is buying a gift package for my sister in law for Christmas!
Apologies for delay in getting back to you.
The cufflinks arrived the day after your email, they were for my husband as a surprise and he is absolutely delighted with them!!! The prints are so clear and wonderful to have as a keepsake of our new baby! Will be lovely to look back on when hes getting bigger.
Many thanks for the excellent service and i shall and have been telling friends about your company and whay you do, as i have never seen this before!
Just for your information i found out about you in the bounty booklet.
Keyring arrived at the weekend – I’m over the moon and I cannot wait for him to see it on the wedding morning!!! The amount of detail on the little paws is amazing and it is going to be so special to him.
Thanks so much.
I would like to thank you so much for helping me out when I was in a difficult situation. As you already know I was let down by another company and you very kindly came to my rescue and helped me get through a difficult time of losing my 16 year old dog, Tilly. After telephoning me and then immediately sending out a paw print kit I was able to retrieve a paw print and unfortunately it wasn't long after that had to let her go. I then purchased a lovely charm and I am undoubtedly thrilled with it and would and all ready have recommended you. I will be looking at your new web site and no doubt be choosing another special gift. Once again thank you. Debbie Carrington Wirral
Just wanted to say how delighted we are with the cufflinks. My husband was chuffed to bits! Thanks for being so helpful and easy to deal with - it was great to have them in time for our anniversary, even though I left it late to order.
I received my necklace yesterday, and it made it cry - it's so beautiful! (and you can quote me on that!) Thank you so much.
I've been so impressed with your customer service and the quality of the product. I will definitely recommend you to my friends and will treasure my necklace. It's just a perfect memento of my wee ones.
I just wanted to say thank you so much for the beautiful charms you made, my mum & sister had tears of happiness when they saw them and i think it really has helped my sister by having a little part of Charlie with her.
I really am grateful for all your help and getting these made so quickly.
Best Wishes and Kind Regards
Keyring arrived safely and is soooooo fantastic. I love it. you are so clever. Lulah was too excited when she saw it and wanted to give it to him straight away!!!! managed to convince her its a special BIRTHDAY present though. Phew, nearly blew it! Thank you so so much for creating such a personal and special gift.
Thank you very much – it has arrived safely and it is beautiful.
I just wanted to let you know that the keyring arrived in time for the birthday boy it was intended for and went down really well. I also liked the fact that you were able to engrave Ben's name onto the back of it. I did have one question though: if I wanted to buy another item, would you be able to reuse the prints I sent in for the keyring, or would I need to redo them again?
Hi Sue and Jill, You may remember we invaded your house last month as Kate wanted to buy me an "Oscar and Felix" It arrived on time at our holiday in Ayrshire and was presented to me on my birthday last Saturday. I just wanted to let you know how delighted I was and although I knew what the gift was it was so lovely to see my Grandsons prints on the lovely silver hearts. Thank you so much, it is a gift I will treasure. Wishing you every success in the future.
(Mother of Kate Moran!!)
Many thanks for the email and thanks for the wonderful keyring.
It arrived safely last week and it looks brilliant! It's a present for Jack and Harriet's Daddys' 40th birthday next week and I'm sure he is going to love it.
Many thanks for the wonderful work.
I would highly recommend your company to a friend for a wonderful present.
I received the bookmark today. I absolutely love it. Thank you so much. I am very very happy with it!
You were wonderful to work with and I will definitely consider your company for gifts in the future.
All the best,
LOVE the keychain. You guys did a great job. I'm thinking about ordering a necklace for myself. Big thanks. My husband is going to love it.
I got the cufflinks and they are great I can't wait to see my husbands face when he opens them at the end of August! Thank you again
The book mark arrived yesterday so I just wanted to let you know how thrilled I am with it. Thank you great service and a great product. I will definitely be in touch in the future for other present ideas.
Thank for all your help,
I have safely received the beautiful key ring you made for me of Jake's paw print and I wanted to say a huge thank you for all your help and hard work. You really went out of your way to help me get a paw print of my mum’s dog who had sadly passed away and I really appreciate everything you did to ensure that this key ring was made for my mum's birthday this month. I have already recommended you to friends and family and wish you and your business every success for the future. I wish every company offered customer service like this.
Many thanks again Sue - I'm sure mum will be delighted with her present Kind regards Emma
Just wanted to say thank you for the key ring I ordered from you recently. My husband received my daughter's first ever drawing of him on a key ring for him to keep forever - what a beautiful gift. He was absolutely delighted. Thanks also for such prompt and effective service.
Just a quickie to say thanks for the key ring, that was quick!! Thanks for all your help, I will recommend you to friends and family.
Thank you so much, it's just arrived and is even better than I imagined! I can't wait to show it to people including my son whose picture it is! The only thing is it's arrived with a round key ring not a heart shaped one, not sure if we can swap this at all? So pleased with it and thank you again for all your help organising it, No problem at all! That would be great if you could and I'll send the other one straight back to you.Am more than happy with it, so thrilled as it's something I can take everywhere and keep forever, so beautifully done. I will be recommending you and no doubt will use you again for others gifts!
Just wanted to let you know that just received cuff-links and they are great.
Zacs dad will be chuffed although now have the long wait until his birthday.
Thanks for all your time and input with the design it has worked brilliantly.
Thanks so much for the replacement pair. They are lovely and made a wonderful Fathers day present. I will be taking the bracelet to show my NCT friends in a couple of weeks so I hope that will initiate some more orders for you.
I received my order yesterday. Many many many thanks it's amazing and I am more than happy with everything in fact it was above my expectations!!! I will be ordering again very shortly once I have managed to capture my baby's hand print. Once again many thanks for the fantastic service you all supplied at Touch on Silver I will definitely be recommending you to many of my friends with babies and small children.
We received the heart today and lisa is absolutely over the moon with it. Thanks for the great work you have done and the personal communication has made your good service great.
Clive & Lisa
Dear Jill and Sue
I just wanted to say a big thank you to you both - I received my order last week and it's lovely :) In fact I couldn't wait till Father's Day for my daughter to give it to my husband so she gave it to him when he came home from work on the day it arrived! He absolutely loves it!
Thanks again. Best Wishes
I have just collected my key ring, and am delighted with the outcome- thank you so much!
I'm sure my husband is going to be pleased on Father's Day!