On placement of an order Touch on Silver will post out the necessary materials to take your prints, together with instructions and a stamped addressed envelope for the return of completed prints, within 48 hours of order placement, however all orders placed and paid for by 3.00pm will have materials posted out on the same day.
On completion of the commissioned piece of jewellery we will email or telephone you to inform you of the dispatch date.
Your item will be sent Royal Mail Special Delivery and is guaranteed to arrive next day before 1.00pm
Postage and Packing Costs are:
Goods Value up to £250 - p&p cost £6.95
Goods Value over £250 - p&p FREE
International Signed For
p&p cost Europe £10.50
Rest of the World £15.00
Should you not receive your goods in the specified time,ie from the day of dispatch to the following day, please let us know as soon as possible so that we can furnish you with the tracking number, in order to contact your local sorting office.
The price includes the cost to send and return materials and completed prints respectively, together with dispatch of the commissioned piece(s) of jewellery.
At no time will Touch on Silver accept responsibility for any item, that is materials, completed prints, item of jewellery or customer pictures or prints, lost in the post.
Please note that once Touch on Silver has posted your finished item it is not our responsibility should the packet be lost or damaged. Should there be any issues with your delivery, we will be able to provide you with a tracking number, bearing in mind that the Special Delivery option is the only fully traceable service that Royal Mail offer.
Although the loss of a package is extremely frustrating, unfortunately no replacement can commence by Touch on Silver until 15 working days after the expected delivery day as this is the period of time that Royal Mail allow before the parcel is classified as 'lost'.